What does ROVET sell?
ROVET is a women’s fashion brand offering Dresses, Tank Tops & Camis, T-Shirts, Jeans, Outerwear, and Bags.
How can I place an order?
Browse our collection, select the item and size you want, add it to your cart, and proceed to checkout. Follow the checkout instructions to complete your purchase.
How do I know which size to order?
We recommend reviewing the size information provided on the relevant product page before placing your order. If you are between sizes, consider the product's fit and measurements when choosing your size.
Can I change or cancel my order?
Contact us as soon as possible at info@rovetofficial.com if you need to change or cancel an order. We will do our best to assist before the order enters processing or is shipped. Once an order has been processed or shipped, changes may no longer be possible.
How long does it take to process my order?
Orders are generally processed within 1–3 business days after payment is successfully received. Processing may take longer during holidays, promotions, launches, or periods of high order volume.
How long does shipping take?
Available shipping options and estimated delivery times are displayed at checkout based on your destination. Delivery estimates begin after your order has been processed and shipped.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information when available.
What should I do if my package is delayed?
If your order has passed the estimated delivery timeframe, contact us at info@rovetofficial.com with your order number. We will review the available tracking information and assist you where possible.
What if my package says delivered but I haven't received it?
First, check around your delivery location and with household members, neighbors, or the shipping carrier. If you still cannot locate your package, contact us and provide your order number so we can assist.
Do you accept returns?
Yes. Eligible items can be returned within 30 calendar days of delivery.
Items must be unworn, unused, unwashed, unaltered, and returned with their original tags and applicable packaging.
How do I start a return?
Contact info@rovetofficial.com with your order number, the item you want to return, and the reason for the return. Please wait for return instructions before sending anything back.
Who pays for return shipping?
For standard returns, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect due to an ROVET fulfillment error, we will review the situation and provide appropriate instructions.
How long does it take to receive my refund?
Once your return has been received and approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Can I exchange an item?
Eligible items may be exchanged, subject to availability. Exchange requests must meet the same return conditions and timeframe.
What if I receive a damaged or incorrect item?
Contact info@rovetofficial.com within 7 calendar days of delivery and provide your order number and clear photos of the issue. We will review the situation and work with you toward an appropriate resolution.
Are Final Sale items returnable?
No. Items clearly marked Final Sale are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Can I return an item that I have worn or washed?
No. Returned items must be unworn, unused, unwashed, and in their original condition with applicable tags attached.
Do you offer international shipping?
If international shipping is available for your destination, the available options and applicable costs will be shown at checkout. International orders may be subject to customs duties, taxes, or other charges imposed by the destination country.
What payment methods do you accept?
Available payment methods are displayed securely during checkout. Payment processing may be handled by third-party payment providers.
Is my payment information secure?
ROVET uses payment-processing services designed to securely process transactions. We do not need to store your complete card information to process your order.
How can I contact ROVET?
You can contact us through:
Email: info@rovetofficial.com
Phone: +1 (507) 319-1997
Store Address:
3046 Rose Heights Dr SE
Rochester, Minnesota 55904
United States
