Last Updated: August 18, 2026
At ROVET, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or U.S. federal holidays.
During new collection launches, promotions, holidays, or periods of high order volume, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Orders are shipped to the address provided during checkout.
Please carefully review your shipping information before completing your purchase.
ROVET is not responsible for delays, additional shipping costs, or failed deliveries caused by:
If you notice an error in your shipping address after placing an order, contact us as soon as possible at info@rovetofficial.com. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.
Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping destination.
Delivery estimates begin after your order has been processed and shipped.
Estimated delivery times are not guaranteed and may be affected by:
Shipping costs are calculated and displayed during checkout based on your shipping destination, order size, and available shipping method.
Any applicable shipping charges will be shown before you complete your purchase.
From time to time, ROVET may offer free shipping promotions or other shipping incentives. The terms of such offers will be displayed during the applicable promotion.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take some time to update after the package has been handed over to the carrier.
If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the applicable carrier.
If you still cannot locate your package, contact us at info@rovetofficial.com and we will assist where possible.
If your order is delayed beyond the estimated delivery timeframe, please contact us at info@rovetofficial.com with your order number.
We will review the available tracking information and assist you as appropriate.
ROVET is not responsible for delays caused by shipping carriers, weather, natural events, customs, incorrect addresses, or other circumstances outside our reasonable control.
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first and verify the delivery location.
You may also contact ROVET for assistance.
If a package is confirmed to have been lost in transit, we will review the situation and determine the appropriate resolution based on the circumstances and carrier information available.
If your order arrives visibly damaged, please take photographs of the package and the merchandise before disposing of any packaging.
Contact info@rovetofficial.com as soon as possible and provide:
We will review the issue and provide appropriate assistance.
If you receive an incorrect item or an item is missing from your order, contact us at info@rovetofficial.com within 7 calendar days of delivery.
Please include your order number and photographs of the items received where applicable.
We will review the order and work to resolve the issue.
If international shipping is available for your destination, the applicable shipping options and costs will be displayed at checkout.
International deliveries may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause delays that are outside ROVET's control.
For international orders, customs authorities may require additional information or payment of applicable duties and taxes before delivery.
ROVET does not control the customs process and cannot guarantee how long customs clearance will take.
Customers are responsible for complying with applicable import requirements in their country.
If an order is returned to ROVET because the package was refused, the address was incorrect or incomplete, or the package was not collected, the customer may be responsible for applicable return and reshipping costs.
Any eligible refund will be processed after the package has been received and reviewed.
Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.
If this occurs, you may receive more than one shipping confirmation or tracking number.
You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless otherwise stated at checkout.
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order is processed or shipped.
Once an order has entered processing or has been shipped, we may be unable to make changes or cancel the order.
Shipping costs associated with standard returns are generally the responsibility of the customer.
For information about eligible returns, exchanges, and refunds, please review our Return & Refund Policy.
If an item arrives damaged, defective, or incorrect due to an ROVET fulfillment error, we will review the situation and provide appropriate return instructions.
If you have questions about shipping, delivery, tracking, or your order, please contact us:
ROVET
Email: info@rovetofficial.com
Phone: +1 (507) 319-1997
Store Address
3046 Rose Heights Dr SE
Rochester, Minnesota 55904
United States