Last Updated: August 18, 2026
At ROVET, we want you to be completely satisfied with your purchase. If your order is not right for you, we offer returns on eligible items within the timeframe and conditions outlined below.
You may request a return within 30 calendar days of delivery.
To be eligible for a return, the item must:
Items that do not meet these requirements may not be accepted for return.
We do not accept returns for items that have been:
Final Sale items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
To request a return, contact us at:
Email: info@rovetofficial.com
Phone: +1 (507) 319-1997
Please include:
Please wait for return instructions before sending your item back.
Do not send merchandise to our store address unless we specifically instruct you to do so.
For standard returns, customers are responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking. ROVET is not responsible for returned packages that are lost or damaged during transit when the customer arranges the shipment.
If an item is defective, damaged, or incorrectly shipped by ROVET, we will provide appropriate return instructions and may cover the applicable return shipping cost.
Please inspect your order when it arrives.
If you receive an item that is:
contact us within 7 calendar days of delivery at info@rovetofficial.com.
Please provide your order number and clear photographs showing the problem.
Depending on the circumstances, we may provide a replacement, exchange, or full refund.
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after the refund is approved for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable for standard returns.
If your order was damaged, defective, incorrectly fulfilled, or otherwise affected by an error on our part, we will review the circumstances and may refund applicable shipping charges.
Eligible items may be exchanged, subject to availability.
Exchange requests must meet the same return conditions and timeframe outlined in this policy.
If the requested replacement is unavailable, we may issue a refund instead.
For certain exchanges, we may recommend returning the original item and placing a new order for the desired item.
ROVET may offer store credit as an alternative to a refund in certain circumstances.
If you accept store credit, the credit will correspond to the approved value of the returned merchandise.
Store credit cannot be exchanged for cash except where required by applicable law.
All returned merchandise is inspected before a refund or exchange is approved.
If an item does not meet our return requirements, we may reject the return.
If a return is rejected, we may contact you regarding the item and available options.
Returns requested after the 30-day return period may not be accepted.
If exceptional circumstances prevented you from returning an item within the required timeframe, please contact us and we will review the situation.
If an item was purchased using a discount code, promotion, or special offer, the refund will be based on the actual amount paid for the returned item.
If returning an item causes an order to no longer qualify for a promotion or discount, the promotional value may be adjusted where applicable.
If an item was purchased as part of a bundle or promotion, the return may require all products associated with the promotion to be returned.
Free promotional items may also need to be returned when the qualifying purchase is returned.
If you need to cancel an order, contact us as soon as possible at info@rovetofficial.com.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
Once an order has shipped, it may no longer be possible to cancel it. In that situation, you may follow our standard return process.
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to ROVET because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may be responsible for applicable return and reshipping costs.
Any eligible refund will be processed after the package has been received and inspected.
If ROVET accepts an international order, customers may be responsible for return shipping costs, customs charges, duties, taxes, and other costs associated with returning an item unless the return is due to an error, defect, or damage attributable to ROVET.
ROVET reserves the right to refuse returns that appear fraudulent, abusive, or inconsistent with this policy.
This includes repeated returns of worn or damaged merchandise, false claims, or attempts to return merchandise that was not purchased from ROVET.
Nothing in this policy is intended to limit any rights or protections provided to consumers under applicable law.
Where applicable law provides additional rights regarding defective products, refunds, cancellations, or returns, those rights will continue to apply.
ROVET may update this Return & Refund Policy from time to time.
Any changes will be published on this page with a revised Last Updated date.
For questions regarding returns, refunds, exchanges, damaged products, or your order, please contact:
ROVET
Email: info@rovetofficial.com
Phone: +1 (507) 319-1997
Store Address
3046 Rose Heights Dr SE
Rochester, Minnesota 55904
United States